Last updated: September 20, 2026
We want orders to arrive accurately and in appropriate condition. Because PEPTIMATIC supplies research materials, return eligibility may depend on the type and condition of the product.
Order Problems
If an order arrives damaged, incorrect, incomplete, or appears to have been compromised during shipping, contact us promptly at info@peptimatic.com.
Please include your order number and, where relevant, photographs of the package and affected product.
Do not discard damaged packaging until your request has been reviewed.
Returns
Subject to applicable law, unopened and unused eligible products may be accepted for return, provided that PEPTIMATIC has authorized the return in advance.
A product must be returned in its original packaging and in substantially the same condition in which it was received.
Because storage, handling, chain of custody, and product integrity cannot necessarily be verified after delivery, certain research materials may not be eligible for return once opened, unsealed, used, improperly stored, or otherwise compromised.
Do not send a product back without first obtaining return authorization.
Non-Returnable Items
Products that have been opened, used, altered, improperly stored, damaged after delivery, or returned without authorization may be ineligible for a refund.
Additional exclusions may apply where permitted by law.
Nothing in this policy limits mandatory rights that cannot legally be excluded.
Incorrect or Damaged Orders
If PEPTIMATIC or its fulfillment provider shipped the wrong product, or a product arrived materially damaged, we will review the circumstances and, where appropriate, arrange a replacement, refund, or other remedy.
Cancellations
Contact us immediately if you need to cancel an order.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Refund Processing
Approved refunds are generally issued to the original payment method where possible.
Banks and payment providers may require additional time to display a completed refund.
Original shipping charges and return-shipping costs are refundable only where required by applicable law or where PEPTIMATIC confirms otherwise.
Lost or Delayed Shipments
A delayed carrier scan does not necessarily mean that a shipment is lost.
If tracking indicates a problem, contact us so that the shipment can be reviewed with the carrier or fulfillment provider.
Customs delays, incorrect addresses supplied by the customer, unsuccessful delivery attempts, and import restrictions may affect eligibility for refunds.
Contact
For a return or refund request:
Include your order number and a short description of the issue.